Are you in a care or support role and want to feel more confident, competent, and compassionate in supporting others through loss, change, and grief?
This self-paced online course gives you practical knowledge, evidence-based strategies, and empathetic frameworks designed especially for professionals who work with people experiencing difficult life situations.
This course is ideal for anyone who works in a professional care or support role, including but not limited to:
Social Workers | Counsellors | Teachers | Medical professionals & EMTs | Hospice & aged-care teams | Funeral industry staff | Mental Health staff | Volunteers & community support workers Medical professionals & EMTs | Hospice & aged-care teams | Funeral industry staff | Mental Health staff | Volunteers & community support workers
If you support people through transition, loss, or life-changing experiences — this course is for you.
What You’ll Learn
'Making the Difference' is broken into four modules that guide you through understanding grief, loss and transition and how to provide skilled, compassionate support:
Module 1 — The Impact of Difficult Life Situations
Understand the nature of loss and grief, common reactions clients may have, and the factors that influence how people are impacted.
Module 2 — What Does “Good Support” Mean?
Explore what support truly looks like, how to identify people’s support needs, and how to prioritise what matters most.
Module 3 — Providing Effective Support
Develop practical empathy and listening skills, learn how to manage emotional and challenging conversations, and understand when to refer for extra help.
Module 4 — Self-Care for Professionals
Discover strategies to maintain your own wellbeing so you can continue to support others sustainably without burnout.
Invest in your practice
✔ Fully self-paced and available online — complete whenever and wherever suits you.
✔ Includes checkpoints with quizzes to help consolidate learning.
✔ Typical completion time: approximately 5 hours (including reflection time).
✔ Access to the course for 12 months after purchase, so you can revisit the material.
✔ Course Access: $154.35 + GST (includes stripe processing and admin fee)
Certification and Continuing Professional Development
Upon successful completion, you’ll receive a Certificate of Accomplishment showing 5 hours of professional development learning — ideal for continuing professional development (CPD) portfolios.
The course is accredited or endorsed through multiple professional organisations — including counselling, allied health and funeral service bodies — meaning it’s recognised across New Zealand and Australia.
